Cert III in Active Volunteering CHC34015

CHC34015 Certificate III in ACTIVE VOLUNTEERING

The Active Volunteering experience consists of a series of 6 one-day modules designed
specifically around the generic skills required by most volunteers to be involved in
volunteer work.

Based on the core units of competency in the CHC34015 Active Volunteering Certificate
III, the Modules will take you through the critical components required to maximize your
volunteering effort.

This qualification builds on the basic generic skills required by all volunteer involving
organisations and includes basic administration and communication strategies, working
effectively with clients and colleagues (paid and volunteer) and taking limited
responsibility for their work output and learning; engaging in safe work practices (WHS);
and, assessing and recording information relevant to the job. The skills learned are also
applicable to those working in a paid capacity in the community services sector.

Moving from developing an awareness of who you are to your role in the organisation,
the Modules take participants on a highly effective journey.

As part of your involvement, you will be undertaking volunteering activities through an
approved organisation of 50 hours over 15 weeks. Your volunteer work provides the
basis for learning and assessment and will cover the entire period of the program.

Module 1: It’s all about you!
This Module looks at attitudes and values, why people respond the way they do in
different situations. Using a basic tool to help you understand how you react in situations
will assist you in becoming a more effective volunteer. Managing yourself can be critical
in volunteering roles.

Module 2: You and communication
Good communication is critical in any relationship. Understanding key principles in
communication, both verbal and non-verbal, will help when it comes to working through
disagreements and negotiating. Communicating clearly to peers, staff, clients, supervisors
and others will improve your volunteering experience significantly.

Module 3: You and the team
Teams in volunteer organisations come in many types and sizes. What makes a good
team and how can you make it better? We explore some of the ways you can work with
supervisors, clients or peers and deal with misunderstandings effectively.

Module 4: You and diversity
Diversity is an often misunderstood term and this can get in the way of discovering the
benefits of having a diverse workforce. A diverse workforce, whether this is culture,

disability, gender or so on, can enrich the volunteer experience. Learn how you can work
effectively with diversity to get the most from the experience.

Module 5: You and the organisation
Volunteering does not occur in a vacuum. Formal volunteering occurs within an
organisation. Organisations typically have policies and procedures, and operate within a
legal framework. These constraints impact volunteering and individual volunteer roles.

Understand your relationship with Work Health and Safety (WHS); privacy; abuse;
relationships between paid and unpaid workers. These are just a few of the wide range or
organisational constraints on your work as a volunteer. Making sense of these is helpful
in understanding how the volunteering role fits.

Module 6: You and your role
Volunteer roles vary significantly between organisations. Environment and conversation,
community services, education or sports all have varied and different roles. But there are
common elements in them all. Elements such as boundaries, matching jobs with skills
and training, can all be important in understanding your volunteer role in the
organisation.

This course builds on the basic generic skills required by all volunteer involving
organisations and includes basic administration and communication strategies, working
effectively with clients and colleagues (paid and volunteer) and taking limited
responsibility for their work output and learning; engaging in safe work practices (WHS);
and, assessing and recording information relevant to the job.

These modules cover the following 6 compulsory units:

CHCVOL001 – Be an effective volunteer
CHCCOM001 – Use Communication to Build Relationships
HLTWHS001 – Participate in Work, Health & Safety
CHCLEG001 – Work Legally & Ethically
CHCDIV001 – Work with culturally Diverse People
BSBWOR301 – Organise Personal Work Priorities & Development

You must also choose 4 elective units, which may include the following:

BSBATSIL412 – Participate effectively as a board member
BSBGOV401 – Implement board member responsibilities
CHCADMIN302D – Provide administrative support
CHCAGE001 – Facilitate the Empowerment of Older People
CHCINF302D – Maintain the organisations information systems
CHCPRT001 – Identify and respond to children and young people at risk
HLTAID003 – Provide First Aid
HLTFS207C – Follow basic food safety practices
SIRXSLS303 – Build relationships with customers