Cert II in Community Services CHC22015

CHC22015- Certificate II in Community Services

This qualification consists of a series of 6 Modules designed specifically around the generic
skills required by most workers entering the community services sector.

Modules can be completed in a class room or by correspondence

Based on the core units of competency in CHC22015 Community Services Certificate II,
the Modules will take you through the critical components required to maximize your efforts in
the workplace.

Moving from developing an awareness of who you are, to your role in the organisation,
the Modules take you on a highly effective journey.

As part of your involvement, you will be undertaking volunteering activities through an
approved organisation for 30 hours. Volunteer activities can either be event based,
weekly, fortnightly or monthly, as long as they run for 15 weeks. These activities provide
the basis for learning and assessment and will cover the entire period of the program.

Module 1: It’s all about you!
This Module looks at attitudes and values, why people respond the way they do in
different situations. Using a basic tool to help you understand how you react in situations
will assist you in becoming a more effective worker. Managing yourself can be critical in
your role in work, life and of course volunteering.

Module 2: You and communication
Good communication is critical in any relationship. Understanding key principles in
communication, both verbal and non-verbal, will help when it comes to working through
disagreements and negotiating. Communicating clearly to peers, staff, clients, supervisors
and others will improve your work experience significantly

Module 3: You and the team
Teams in organisations come in many types and sizes. What makes a good team and how
can you make it better? We explore some of the ways you can work with supervisors,
clients or peers and deal with misunderstandings effectively.

Module 4: You and diversity
Diversity is an often misunderstood term and this can get in the way of discovering the
benefits of having a diverse workforce. A diverse workforce, whether this is culture,
disability, gender or so on, can enrich your work experience. Learn how you can work
effectively with diversity in order to get the most out of your experience.

Module 5: You and the organisation
Your work does not occur in a vacuum but within an organisation. Organisations
typically have policies and procedures, and operate within a legal framework. These
constraints impact individual roles.

Understand your relationship with Work Health and Safety (WHS); privacy; abuse;
relationships between paid and unpaid workers. These are just a few of the wide range of
organisational constraints on your work. Making sense of these is helpful in
understanding how your role fits in the bigger picture.

Module 6: You and your role
A person’s role can vary significantly between organisations. Environment and
conversation, community services, education or sports all have varied and different roles.
But there are common elements in them all. Elements such as boundaries, matching jobs
with skills and training, can all be important in understanding your role in the organisation.

These Modules cover the following  5 core units:

  • CHCCOM001 – Provide First Point of Contact
  • CHCCOM005 – Communicate and Work in Health or Community Services
  • CHCDIV001 – Work with Diverse People
  • HLTWHS001 – Participate in WHS
  • BSBWOR202 – Organise and Complete Daily Work Activities

You must also choose 4 elective units, some of which are listed below. Employers may specify
that certain electives are required to address specific workplace needs.

  • CHCCDE003 – Work within a community development framework
  • CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety.
  • CHCECE002 – Ensure the health and safety of children
  • CHCECE004 – Promote and provide healthy food and drinks
  • CHCECE015 – Attend to daily functions in home based child care
  • CHCPRT001 – Identify and respond to children and young people at risk
  • CHCVOL001 – Be an effective volunteer
  • HLTAID002 – Provide basic emergency life support
  • HLTINF001 – Comply with infection prevention and control policies and procedures
  • BSBWOR201 – Manage personal stress in the workplace
  • FSKDIG03 – Use digital technology for routine workplace tasks
  • FSKLRG09 – Use strategies to respond to routine workplace problems
  • FSKLRG11 – Use routine strategies for work-related learning
  • FSKNUM14 – Calculate with whole numbers and familiar fractions, decimals and percentages for work
  • FSKOCM07 – Interact  effectively with others at work
  • FSKRDG10 – Read and respond to routine workplace information
  • FSKWTG09 – Write routine workplace texts

A link to our new brochures will be provided very soon – until our new brochures are available, if you require more information please call our office on 08 8250 1582 or contact our NVETS manager – nvetsmanager@nvets.org.au