CHC22015- Certificate II in Community Services
This qualification consists of a series of 6 Modules designed specifically around the generic
skills required by most workers entering the community services sector. Modules can either be covered
in 6-days’ time or in 12 sessions over a 15-26 week period.
Based on the core units of competency in CHC22015 Community Services Certificate II,
the Modules will take you through the critical components required to maximize your efforts in
the workplace.
Moving from developing an awareness of who you are, to your role in the organisation,
the Modules take you on a highly effective journey.
As part of your involvement, you will be undertaking volunteering activities through an
approved organisation for 30 hours. Volunteer activities can either be event based,
weekly, fortnightly or monthly, as long as they run for 15 weeks. These activities provide
the basis for learning and assessment and will cover the entire period of the program.
Module 1: It’s all about you!
This Module looks at attitudes and values, why people respond the way they do in
different situations. Using a basic tool to help you understand how you react in situations
will assist you in becoming a more effective worker. Managing yourself can be critical in
your role in work, life and of course volunteering.
Module 2: You and communication
Good communication is critical in any relationship. Understanding key principles in
communication, both verbal and non-verbal, will help when it comes to working through
disagreements and negotiating. Communicating clearly to peers, staff, clients, supervisors
and others will improve your work experience significantly
Module 3: You and the team
Teams in organisations come in many types and sizes. What makes a good team and how
can you make it better? We explore some of the ways you can work with supervisors,
clients or peers and deal with misunderstandings effectively.
Module 4: You and diversity
Diversity is an often misunderstood term and this can get in the way of discovering the
benefits of having a diverse workforce. A diverse workforce, whether this is culture,
disability, gender or so on, can enrich your work experience. Learn how you can work
effectively with diversity in order to get the most out of your experience.
Module 5: You and the organisation
Your work does not occur in a vacuum but within an organisation. Organisations
typically have policies and procedures, and operate within a legal framework. These
constraints impact individual roles.
Understand your relationship with Work Health and Safety (WHS); privacy; abuse;
relationships between paid and unpaid workers. These are just a few of the wide range of
organisational constraints on your work. Making sense of these is helpful in
understanding how your role fits in the bigger picture.
Module 6: You and your role
A person’s role can vary significantly between organisations. Environment and
conversation, community services, education or sports all have varied and different roles.
But there are common elements in them all. Elements such as boundaries, matching jobs
with skills and training, can all be important in understanding your role in the organisation.
These Modules cover the following units:
- CHCCOM001 – Provide First Point of Contact
- CHCCOM005 – Communicate and Work in Health or Community Services
- BSBWOR202 – Organise and Complete Daily Work Activities
- CHCLEG001 – Work Legally and Ethically
- CHCDIV001 – Work with Diverse People
- CHCVOL001 – Be an effective volunteer
- HLTWHS200A – Participate in WHS processes
You must also choose 5 elective units, some of which are listed below. Employers may specify
that certain electives are required to address specific workplace needs.
- CHCADMIN302D– Provide Administrative Support
- TLII1002A – Apply Customer Service Skills
- FSKLRG11– Use Routine Strategies for Work-Related Training
- FSKLRDG10– Read & Respond to Routine Workplace Information
- CHCORG201C – Follow policies, procedures & programs of the organisation
- CHCPRT001 – Identify and respond to children and young people at risk
- BSBWOR201 – Manage Personal Stress in the Workplace
- HLTAID003 – Provide First Aid
- HLTFS207C– Follow basic food practices
- CHCVOL002– Lead Volunteer Teams
- CHCINF302D – Maintain the Organisations Information Systems
- SIRXSLS303 – Build Relationships with Customers
You can also download the brochures for this course via the link below:
